Customer Service


Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

Car Warranty Scams FAQs

Is there a car warranty scam?

Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line.

Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.

What do I do if I fell for a car warranty scam?

There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.

Who is behind the auto warranty scam calls?

Regulators allege the fake auto warranty calls, which scam customers out of financial and personal information, originate from a ring run by Roy Cox Jr., Aaron Michael Jones and Sumco Panama companies.

How do you check if your car warranty or vehicle insurance has really expired?

If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.

Discover More About Appointments and Repair Services At Reliance Autocare in Nashua

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Reliance Autocare Towing Services


Reviews

Reliance provides excellent service. I have a 2012 Volvo that developed an ABS Notice. I called Darren and he immediately asked me to let him check the car for safety. The light was intermittent and he said the car was safe to drive after checking the brakes. He recommended returning on next business day if the notice returned. It happened on a Monday and he got my car back in the same day for replacement of the wheel speed sensor part. When it was finished Darren told me that he tried 2 repaired parts and ultimately needed to get a new one from the nearby Volvo dealership all in the same day. He tried to save me money but the price was still reasonable.

, 04/08/2024

Quote reviewiconTrustworthy Auto Shop
Heating and Cooling Services, near Nashua, NH

I highly recommend Reliance Auto. They gave us a very fair quote on the work to be done and had it done exactly when they said they would for exactly the price they quoted. Excellent service, very professional, quality work that's prompt and for a fair price.

, 06/16/2021

Quote reviewiconHonest Auto Shop
Car & Truck Care, near Nashua, NH

Honest and affordable very good at informing me about the work done I will definitely go to them again

, 06/16/2021

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