CUSTOMER SERVICE

CUSTOMER SERVICE


Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.


Reviews

Quote reviewiconTrustworthy Auto Shop
Heating and Cooling Services, near Nashua, NH

I highly recommend Reliance Auto. They gave us a very fair quote on the work to be done and had it done exactly when they said they would for exactly the price they quoted. Excellent service, very professional, quality work that's prompt and for a fair price.

, 06/16/2021

Quote reviewiconHonest Auto Shop
Car & Truck Care, near Nashua, NH

Honest and affordable very good at informing me about the work done I will definitely go to them again

, 06/16/2021

Quote reviewiconFamily Owned Auto Shop
Electrical Services, near Nashua, NH

Absolutely stellar service. I talked with Dave about an issue with my friends Forester, and he was super polite and respectful. Got the car towed to his shop and fixed the same day. He also explained the process of the repair and treated us like family. I'll be sending my business to Reliance from now on. Thanks!

, 06/16/2021

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